Return & Refund Policy

Last updated: August 2026

Thank you for shopping at TESS Cannery. We value your satisfaction and want you to be completely happy with your order of our canned seafood and chicken products. If there's a problem with your order, we're here to help.

Returns

Because our products are sealed, shelf-stable food items, we accept returns only for unopened items in their original, undamaged packaging, within 3 days of delivery. For food safety reasons, we cannot accept returns of any item that has been opened.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery with your order ID and a photo of the item. We will arrange a replacement or a full refund at no extra cost to you.

Refunds

Once we receive and inspect a returned item, we will notify you of the approval status of your refund. Approved refunds are issued to your original payment method and are typically processed within 5-7 business days. Delivery charges are non-refundable unless the return is due to our error.

Non-Returnable Items

• Opened or used cans/products
• Items without original packaging
• Products past their return window

How to Request a Return or Refund

Contact us via phone, WhatsApp, or email with your order ID and reason for the return. We'll guide you through the next steps.