Terms & Conditions

This page, our policies, and other documents referred to on it outline the terms and conditions on which you may make use of our Platform (as defined below) whether as a guest or a Customer. Please read these Terms and Conditions carefully before ordering any Products from the Platform. By using our Platform, you indicate that you accept these Terms and Conditions and that you agree to abide by them.

The term 'TESS (PVT) LTD' or ‘our’ or 'us' or 'we' refers to the owner of the Platform whose registered office is 87, New Nuge Road, Kelaniya, Sri Lanka . Our company registration number is PV21170. The term 'you' refers to the guest or Customer.

The use of this Platform is subject to the following Terms and Conditions:

  • Any claims related to damaged goods will only be accepted at the time of unloading / acceptance.
  • Any discrepancies relating to the goods invoice must be reported directly to TESS (PVT) LTD’s Finance Department within three working days from the date of purchase.
  • We will attempt to call the phone number, provided by you, upon delivery.
  • Only the address supplied to us when placing the order will be acknowledged as order details cannot be changed after this point.
  • If payment is made through the Payment Gateway, then payment is non-refundable. Cash on delivery orders can be cancelled within thirty minutes of order confirmation by contacting our customer service team.
  • All genuine complaints about our goods will be adhered to by the Customer providing the dissatisfactory good back to us for validation in order to obtain a replacement or refund on said good.
  • Customers who do not answer their phone or answer the door upon delivery will be recorded and future orders may be denied to that particular address.
  • The content of the pages on this Platform are for your general information and use only. It is subject to change without prior notice.
  • This Platform uses cookies to monitor browsing preferences. If you do allow cookies to be used, some of your personal information may be stored by us.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this Platform for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this Platform is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this Platform meet your specific requirements.
  • This Platform contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited, other than in accordance with the copyright notice, which forms part of these Terms and Conditions.
  • All trademarks reproduced on this Platform which are not the property of, or licensed to, the operator will be acknowledged on the Platform.
  • Unauthorized use of this Platform may give rise to a claim for damages and / or be a criminal offence.
  • From time to time, this Platform may also include links to other Platforms. These links are provided for your convenience to provide further information. They do not signify that we endorse the Platform(s). We have no responsibility for the content of the linked Platform(s).
  • Your use of this Platform and any dispute arising out of such use of the Platform is subject to the laws of Sri Lanka.